Synopsis: White Glove

Project

Provide a vast array of white glove services for six completely different commodities throughout continental United States, for a large commercial moving company. Due to the specialization of service requirements for each commodity and lack of centralized destinations, the client could not perform these tasks within their own assets, which necessitated a sub contractor that could perform the same high quality delivery service.

Project Requirements

  • Inside deliveries for both residential and commercial locations
  • Professional packing, unpacking, and debris removal
  • Time specific deliveries at any hour; day, night or weekend
  • Specialized vehicles and equipment
  • Expedited and Economy shipping services
  • Variable Insurance Requirements

Background

A major commercial moving company contacted Air Land & Sea Express, based upon referral from one of their clients, asking if we could custom design a cost effective strategy to handle their time critical and overage shipments for them. They needed assistance with six separate accounts. These commodities included office furniture, safes, pool tables, hospital beds, big screen televisions, and computer equipment. Each of these commodities would have different service requirements and the commodities could be going anywhere in the United States.

ALS Solution

  • With an extensive network of partners ALS Express already had the services network in place to meet most of our customers shipping requirements and locations needed.
  • Knowledge acquired through past experiences has taught us to identify ALL of the shipping requirements in advance. In doing so ALS Express is able to determine which of our partners is the most capable and economical for each scenario we would face.
  • No matter how much preparation is made, White Glove Service often presents unforeseen challenges. ALS Express´┐Żs staff is always ready to handle challenges. Due to our extremely pro-active approach we were able to resolve all major issues as they developed.
  • ALS collaborated with major insurance underwriter to design individual trip certificates for each commodity shipped.

Results

ALS Express custom designed White Glove Services program allowed our client to expand their service offerings without the need to invest in costly additional assets and personnel.

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